Store Policy

Pre-Orders, Refunds, & Returns

Pre-Orders:

  • Pre-orders will always be guaranteed the highest graded pins in the manufactured batch.

  • As a benefit, pre-orders will be shipped out earlier before the launch of the enamel pin.

  • Enamel pin production will usually take an estimated 2-6 months to be completed. This variation in time can be due to multiple variables such as size, complex details, special effects, and necessary production changes.

  • Updates for the manufacturing process will be available on the DARKERGOLD’s social media. If you do have any questions, please use the contact form and you will be contacted as soon as possible!

  • By purchasing a pre-order, you agree to the wait time and circumstances that surround the manufacturing process of the product.

  • Refunds will NOT be issued unless there are extraneous circumstances that delay the production of the order BEYOND the reasonable estimated wait time.

Shipping:

  • Once the order status shows DELIVERED by the shipping carrier to the address provided upon purchase, DARKERGOLD is not responsible for replacing or refunding the merchandise.

  • In the case the shipping carrier is responsible for a failed delivery, please notify me as soon as possible through the contact form and I will gladly accommodate you either through replacement of the product first or a full refund if the product is no longer available.

  • IN HAND orders: Address changes are acceptable within 24 hours from order placement if you request it through the contact form! However, DARKERGOLD is not responsible if there was an address change that was not notified in time through the contact form before shipping the package.

    PRE-ORDERS: Address changes are acceptable no sooner than 10 business days from product release date if you request it through the contact form! However, DARKERGOLD is not responsible if there was an address change that was not notified in time through the contact form before shipping the package. An email will be sent from weilin@thedarkergold.com for address confirmation before the order is shipped.

    Domestic:

  • United States packages are shipped using USPS Ground Advantage. Ground Advantage packages are usually delivered within 2-5 business days and come with USPS Tracking Service. Processing/handling can take an extra 1-3 days.

    International:

  • Canadian packages are shipped using USPS First Class Package International Service. First Class Package International Service packages are usually delivered within 15-30 days. Processing/handling can take an extra 1-3 days.

  • Australia packages are shipped using Pirate Ship’s Simple Export Rate service who are partnered with Asendia. Simple Export Rate packages are usually delivered within 2-4 weeks and come with a Pirate Ship personalized tracking service. Processing/handling can take an extra 1-3 days.

  • Brazil and Colombia packages are shipped using Pirate Ship’s Simple Export Rate service who are partnered with Asendia. Simple Export Rate packages are usually delivered within 2-4 weeks and come with a Pirate Ship personalized tracking service. Processing/handling can take an extra 1-3 days.

  • European Union (unfortunately, Cyprus and Latvia are excluded) packages are shipped using Pirate Ship’s Simple Export Rate service who are partnered with Asendia. Simple Export Rate packages are usually delivered within 2-4 weeks and come with a Pirate Ship personalized tracking service. Processing/handling can take an extra 1-3 days.

  • Singapore packages are shipped using Pirate Ship’s Simple Export Rate service who are partnered with Asendia. Simple Export Rate packages are usually delivered within 2-4 weeks and come with a Pirate Ship personalized tracking service. Processing/handling can take an extra 1-3 days.

  • Other countries are continuously being added for shipping. If you do not see your country listed, please use the contact form to inquire shipping to your country. A resolution will tried to be reached!

Cancellations:

  • All purchases are final and cannot be canceled or refunded (except in shipping cases). Unfortunately, this is partially due to unfaithful drop buddies (people purchasing merchandise to attempt getting first dibs of products and then cancelling afterwards).

By purchasing from DARKERGOLD, you accept and agree to the store policy above. Thank you for your understanding!